The Pollock Residential Elevator

“Rose and Nicole in the service department are terrific. When my home elevator went out after a recent storm, Rose talked me through restarting and rebutting the system.”

“Amazing customer service at every level. From a call back from a technician a Sunday to arranging a service call the next day and amazing scheduling and billing support - this team is just top notch.”

“Outstanding service from Rose and the service technicians who worked on our elevator. I look forward to using them again if ever the need arise.”

“I'd give this company and all the wonderful people in it 100 stars if I could! Caring, thoughtful, prompt and professional - they took care of a serious issue and made me feel safe and secure at the same time. I am now a customer for life. ”

“The technicians were great. Mike and Dan gave accurate updates and took care of all with skill accuracy and in the time they said. They provided continued communication during the process which was appreciated.”

“The technician was well versed in all aspects of elevator operations and maintenance. He quickly identified and explained the issues and then fixed them. He also took care of a few additional items which were best addressed during his repair activity. ”

“I have a maintenance contract. Dan R. came down for the first years' maintenance and he was great. I had allot of questions and he had allot of answers and ideas. He was extremely helpful, patient and knowledgeable. I will be renewing that maintenance agreement when it comes time.”

“I have nothing but GREAT things to say about this service department. Roseann and Nicole are super responsive, and technicians are knowledgeable in resolving any issues or repairs. #1 in my book!”

“Responsive and professional, the entire team was top-notch. They took the time to explain everything along the way so I felt informed and comfortable with the process and the outcome. This home and elevator is new to me...but I will always use them for all my maintenance and repair. Highly recommend!!”

“Called for service on my home elevator. The service manager acted fast and I had two technicians at me house in two hours. Chris and Corey performed the service and diagnosed an issue to be repaired. They were friendly and professional. Very pleased with the service”